Across the board, construction is a little slower than most contractors would like. That being said, a good and seasoned contractor is still qualifying his customers from the moment you call for an estimate. Being a good customer is as important as hiring a good contractor. Sure you’re paying for a service, but its good faith on both ends that makes a great contractor-customer relationship.

Here are a few things you can do to show the contractor that you are not just looking for the lowest bid, and are ready to obtain their services.

1. Be Detailed On The Phone
Explain as best you can, before they arrive, what it is you’re looking for. If you plan on hiring a painter, let them know whether it's inside or outside. Things like that can get you both on the same page faster and can cut down on confusion. Knowing what your needs are ahead of time, the contractor can send the right person to assist you.

2. Listen To Suggestions
Not everything a sales person tells you is of benefit to them. A professional contractor has been involved in hundreds of projects just like yours, so they have an understanding of what is best. Don’t consider each suggestion as an up-sell or tactic to get more money. Trust is important in the contractor-customer relationship.

3. On Time For Appointments
This one can go both ways. I’m aware that contractors get a bad rap for being late and in some instances not showing up for appointments. Things can come up for everyone and appointments will need to be changed. The most important thing is to communicate. If an appointment is scheduled for a week or more out, you may want to call the day before to make sure you are still scheduled for that appointment.

4. No Lying
Kind of a serious word isn’t it? Believe it or not, from the contractor’s perspective, we know when we are getting lied to. The lie contractors hear most is “we will get back with you” or “we will let you know either way”. I know that it is uncomfortable to call someone and let them know that you won’t require their services. However, if you get a message from a contractor who gave you a bid and you used either of those phrases, call them back and let them know what is going on. As with any relationship, honesty is the best policy.

5. Dealing With Problems
The most important thing to do if you notice a problem any time before, during or after the project is to keep your cool. If your representative is not meeting your needs, call and ask for a supervisor, manager or owner. Never resort to name calling or cursing, as you instantly lose all credibility. Regardless of the problem, maintaining your composure will go a long way in getting them remedied.

Following these simple tips will ease the process for everyone. Please feel free to send your questions or comments to contractor@northsacnews.com.